Cancellation before work starts
If you cancel a paid order before we start work on it, you get a full refund.
Audit reports
Once an audit report has been delivered, it is non-refundable. If we fail to deliver a paid report within the timeline in our Shipping & Delivery policy, you can ask for a full refund. If a finding in your report is factually wrong, tell us within 7 days of delivery and we will correct and re-issue the report at no cost.
Fix packs and setup work
For fix packs and one-time setup work, you get a refund for any portion that has not been delivered. Portions already delivered are not refundable.
Monthly plans
Monthly plans (retainers and care plans) can be cancelled at any time. Cancellation takes effect from the next billing cycle. We do not refund the current month that has already been paid.
How to request a cancellation or refund
Contact us at trademeindia.sales@gmail.com or +91 95559 55595 with your name, business name and payment details (date and amount, or the Razorpay payment ID). We respond to every cancellation or refund request within 48 hours.
Refund timeline
Approved refunds are made to the original payment method within 5–7 business days of approval. The time for the amount to show in your account depends on your bank or payment provider.